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  MAIDEN MANZANAL-FRANK, GLOBALSTAKES CONSULTING
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Maiden Frank's Impact Insights

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THE 10% GROUP

12/8/2021

 
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In the on-purpose world, we still have organizations stuck in the twentieth-century thinking that the public donors do not want to pay for administration. Websites of many of these organizations are proud of declaring that they only get 10% for administration, the rest to core programming. Many think that it's larceny to allocate more than 10% or to some extent bad practice to ask for more. 

What we can glean from this based on leadership and management perspective, these organizations have no 

- capability of building up and strengthening their core processes 
- capability of securing and retaining great talent- a must to survive and thrive!
- capability to build strategically for the future
- see themselves as sacrificial conduits with their begging bowls every year
- always uncertain, tentative and highly disrupted by the larger forces around them
- cannot stand up for their principles, values, and commitments

They maybe good with their programs but they're not sustainable and even effective in the long run. If you're not taking care of your own house, how can you be the most charitable for all? 

Don't compromise your organizational sufficiency in the altar of public legitimacy.

At the next blog, I will share some of the strategies to get away from the 10% group. 



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WHERE'S YOUR TAIL?

10/11/2021

 
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I was at the airport in August to pick my mom who was coming from BC. It should just be a straight-forward experience. It turned out that it was a complete nightmare.

The airline delayed the flight twice and by the we get there, the ground stewardess said that it just left the place of origin. So we waited a few more hours. After that, we were again baffled that the flight didn't show up in the flight screen. We went back to the airline station and inquired the exact arrival time of the plane. The stewardess said that the plane will leave at night, about 9pm. This was a confusing information. 

We checked again for the flights coming from BC but no flights arrived in the last 6 hours. We inquired again for the last time and another flight stewardess confirmed that the plane will be leaving by 9pm. So we drove home feeling drained and disappointed.

I got a phone call from my sister informing me that my mother's plane arrived an hour ago and she was sitting in the airport station!

What a big mess! The flight information didn't show the place where the last passengers boarded their plane. The stewardesses were not aware of flight data and to top it all, gave us the wrong information. This airline is the worst in delays, misinformation, and discoordination between its people. 

The lesson here is don't trust the information. Get it from the source from your travelling family member. Breakdown in systems and communications happen all the time in larger organizations. When this happens, customers have to rely on their smarts to get through all the muddle. If they don't know that their tail is missing, they would care less about other things. 

​
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CLICHÉS THAT AREN'T TRUE

7/26/2021

 
You need an energizer or icebreaker in meetings.
                It cuts the precious time for substantive issues that are needed to be discussed in the meeting. Who has a lot of time to sit down in meetings that take quite a long time to get to the real issues?

Mothers know best.
                Not really. At a certain point, mothers gradually relinquish that role of a know-it-all and respect the independence of their children.

Volunteer first before you can get a job in the organization.
                Not true. If you want to volunteer, fine, but keep your expectations real. Sometimes, it is not going to happen in a million years.

Opportunity comes knocking once.
                Not true. Opportunity is ever present in many things. Our challenge is to enhance our ability to see opportunities disguised as something else.

Don’t judge a book by its cover.
                Not true.  People spent thousands of dollars on book covers alone.  We judge things by the cover/appearance. 
​
Early bird gets the worm.
                It doesn’t follow. Some early birds get eaten because they are too early for the event.

Seniority rules.
                Not anymore. The society and its expectations about reward and recognition fall on those able to become a real asset to the organization, not just those who have been loyal but utterly useless.

There are many clichés about many things. Take time to analyze that they are not truths but sometimes meant to be excuses not to improve the situation. ​
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OVERACHIEVING IS A DISEASE

7/14/2021

 
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I hear from a lot of managers how their organizations want to achieve too much with a fraction of its real costs and get staff to do more than they can possibly accomplish.

The disease-to-overachieve that permeates in many organizational cultures is strong where the need is irrational leading to unhealthy decision options. Manager complain of longer work hours, additional responsibilities without supports, resources, and systems alignment, and expectations to be easy on the budget. 

Overachievement comes from fear.

Fear of not measuring up;
Fear of failure;
Fear of being not being seen as a strong and viable entity; 
Fear of not being on par with your constituencies and networks;


This fear is overcompensated by absorbing too much, too soon, and with too little. Scope creep becomes an accepted norm. Resisting this in a culture where more is great is near suicidal and would cost a career loss. 
 
I heard some time ago from a local town person that their local township is trying to be what it's not.  People in the inside can't see this clearly. 

If you're caught up in the whirlwind of overachievement, ask your leaders, the following questions:

1. What exactly they want to remove off your plate so you can get things done on more important things?

2. What supports and resources are available right now to achieve these goals?

3. What goals are good-to-have and what are the musts?

4. What activities generate the best outcomes? 

These questions can lead to more realization and quite frankly, a light in the tunnel.
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DON'T BOOTCAMP IT

5/31/2021

 
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The funny thing about start up boot camp is that it's just a boot camp.

It simulates real-life struggles, pains, and turmoil but can barely do so without either running out of steam or funding.

Start ups who are cocooned in this type of environment believe that it will always be easy, there are answers to almost everything, and that with the right technique you can have it all in quick time.

In business and in life, there are many uncontrollable factors and under time pressure, funding pressure, and impact pressure, few entrepreneurs make it without the emotional, psychological, and physical trauma and strains of keeping with the program.

The biggest take-away that a boot camp can do is to let entrepreneurs learn on their own without the grants, supports, networks, and prized monies. What will that look like? 

Strip away all the prestige and glamour attributed to entrepreneurialism, it's really about marshalling whatever you have, rather than aiming and getting to their best position. 

Bird in hand...
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UNLEARNING EVERY TIME

5/26/2021

 
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The best organizations are constantly unlearning not just learning constantly.

There a big difference between those who are always challenging themselves versus those who are already feeling that they have reached and arrived. 

A few comments I have heard through the years where external help is rejected on the basis of: 


​If it's not invented here, it wont work.

We are pretty good at what we do. 

We have another consultant that we 're still working on.

We don't need another external person to know our problems.

The current Board or Executive will not support this intervention. 

Our Request for Proposal is our vehicle for getting help. 

Our priorities right now are very different from the last Executive Director.

We don't have a budget for this kind of exercise. 




All these are excuses and should not be seriously considered.

The best organizations do recognize that 'if there's a will, there's a way.'  Unlearning should happen before actual learning happens.  Bringing a resource is a matter of strategy and an asset that can be deployed when needed, not when the organization is in a critical condition.

Past success is never a predictor for future success. ​
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NOT-TO-DO LIST

4/19/2021

 
​We all have a  to-do list. We do. 

This list piles up as we navigate another setback with the pandemic. 

But have you ever wondered, that before you add more to your list. You need to take out three things:


Not helpful to your goals- eschew them and replace with things that help you everyday get to where you want to be;
Not relevant- eschew ideas that are pedestrian or simply have lost their essence through evolution or revolution;  
Not tenable- eschew practices that you will never be able to implement or accomplish given what you're already doing. Be honest with yourself. 


Be very cruel about these things or this will hamper your ability to accelerate your progress.

Again, be honest with yourself. 

What are you removing from your list today and freeing yourself from? 


Your freedom starts today
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BEATING THE DEAD HORSE

3/2/2021

 
​There are many ways bureaucratic organizations refuse to believe that the horse is dead and would try different approaches to prove to themselves that it's not so.

1. Appoint a committee to study the horse.
2. Create a training session to improve riding skills.
3. Increase funding to improve the horse's performance.
4. Visit other site to see how they ride dead horses.
5. Declare that no horse is too dead to ride.
6. Buy a stronger whip.
7. Increase the standards for riding dead horses.
8. Hire an external consultant to show a dead horse can be ridden.
9. Form a workgroup to find uses for a dead horse, if all else fails.
10. Promote the dead horse to a supervisory position or vice president.


Stop beating the dead horse in your organization.

This could be a rehashed idea, practice, or custom that are no longer relevant, valuable, and appropriate to the times.

The costs of reviving the old to account for the new versus creating new out of new experiences, discoveries, and insights are far greater. 

Consider investing in the right tools and mechanisms to get  to 'new ideas' and become better at attracting the right champions to it. 




Source: Another vision of the story may be found at www.abcsmallbiz.com/funny/deadhorse.html
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RADICAL IMPACT

10/26/2020

 
Last year, I discussed that Mission is not Enough. Being an on-purpose organization alone without exhibiting sufficient value for society through their target partners is a major degeneracy. 

Few organizations behave differently in purpose sector and do not exhibit these following traits or tell these drama: 

1) Self-privileged- We do good in the world, therefore you should....... us.


2) Poor us, we do God's work-We don't have money for investing with our talent, systems, and operational excellence. We don't have overhead, therefore, you should trust us to be excellent in delivery. Non-sequitur..


3) It's enough to do good- We don't need to innovate. Our mission speaks for our existence and that's enough for you to give as grants, donations, etc.  Mission is not enough. Being good seldom works. 


4) There's too much need out there, we are overstretched, please stop demanding more!- We don't need to do better than what we do currently. 


These are lame excuses for organizations whose relevance has become antedated without them knowing.  

Look yourself in the mirror, if these are the same words you are operating with in late 2020 as an executive, get out of the way or get your acts together.

Nobody will ever laud that your organization existed, they only care if you have performed well beyond society's expectations.
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RESPONSIVENESS WINS BUSINESS

10/22/2020

 
This week has been hectic with moving houses.

We have the Internet Guy and the Propane Guy come yesterday to install our Internet and our heating supply, respectively. Both of these outfits are local and are a phone call away.

They both arrived as promised and installed their systems without any hassle. 

If small businesses operate like this, there's always business even in the context of a crisis, where people had to pay for basic services anyway regardless of whether the economy or the pandemic is surging or not.

The bottom line for marketing effectively and delivering well is responsiveness. 

If you go dead by the middle of the phone call or tell a client all kinds of excuses why your team member is saying something contrary to what you are doing, then, it's no secret that you're not getting your acts together.

Local doesn't mean mediocre. You can be the best outfits and you can quickly respond with more capacity to your clients' needs if you know how to configure their services accordingly, you walk the talk, and be professional. 

Another local outfit of carpet cleaner came in a few weeks ago and did an excellent job! He went beyond his job to get some of the nasty paints on the rug with all the tools that he had. 

A little extra effort can go along. It builds goodwill with clients and help them know that you care enough more than getting the job done and getting paid for it.

It could be another moving day where things fall apart before you even start getting comfortable in the new place. Yesterday went extremely well!

Local businesses, don't underestimate your power. Be a source of reliable, quality, and responsive service. 

Demonstrate that you care!
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