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F.R.B.7/22/2024 If there's anyone, or any thing that had hurt you in the past, for whatever reason or circumstance, you need to apply the F.R.B. PRINCIPLE. It's not the DEI/JEDI/DEIJ/DEIBJ or anything like that. This is: FORGIVE, RELEASE, AND BLESS. You are really creating the conditions for things that have harmed/hurt you to no longer have that power in your life to do so. You are creating another future that is full of grace for others and for yourself. Then you are totally free from the past and that negative feelings that came from that past. Freedom is a choice. Freedom from the past is a choice. One of current students right now had a very traumatic past as an indigenous person. But no matter, how dark her past was, she is willing to rise up and choose to believe that she can overcome and accomplish her purposes in her life. On the reverse, a family member had been griping over a hurtful comment from another relative that took place decades ago. She is telling the incident as if that happened yesterday! Literally, she hasn't moved on from that episode. There is nobody to blame for this misery, but her. I just saw a post in LinkedIn about a woman who met somebody from her past employment, who bullied her as a young staff, and that person didn't even know that they've worked together before. She was still bitter about it. Can't blame her. She can advocate for better employment and working conditions and fight for respectful workplace culture in the future. But she can't do anything about that but learned the lesson and moved on. She can choose to release herself from it. It doesn't matter what happened to you, it's what you do about what happened to you. If you're going to ask me, the F.R.B doesn't mention the word, 'forget.' Forget is part of the release and giving blessing. When you do that, the memory is not negative but positive. You will no longer linger on the offense. If you want to be an effective leader, a joyful person, and an individual with integrity, you can't wallow in the soup of misery by taking on a past baggage that you don't have to. This is a personal, voluntary, and internal choice you can make independent of the other actors' actions after the incident. You can see now that the benefits of this is for you to take and enjoy. Try the F.R.B. It's abundantly free.
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MAJOR IN MINORS6/24/2024 If organizations want to tackle their big issues they shouldn't major on minors. What color should the chairs be and how office layout should look? What summer staff events should look and have this year? What flowers and vases to choose from for the milestone celebration? What pronouns to use in an airline where safety rules and attention to customer service are more paramount? What venue and comforts can we provide at a planning retreat? So on and so forth. They can contribute to a successful team spirit, positive work environment, and overall good hospitality and welcoming, but to put so much debate, consultation, and energy on picking the right color, theme, and decorations is an overkill and misguided. As in many weddings, the bride and groom and families of both spend way more time with the wedding event, than the actual relationship-building elements such as building trust and loyalty, communication skills, handling conflict and disagreements, finances, decisions about children, and so on and so forth. The list by the way is not exhaustive. Take the same way you treat virtual signalling these days. No amount of bust throwing of Queen Victoria or other queens could help disappear bigotry, discrimination, and racism, it could even fuel more hate from those fence-sitters and observers. Hatred has become a go-to feeling nowadays without deep reason or justification for it. Minor issues in the organization tend to attract those who wanted to get fame, popularity, a certain kind of reputation for sticking their noses out for anything, and other low performers. It's because they lack power to engage in serous but more important conversations about employee engagement, releasing recognition and employee freedom, right compensation and promotions, and getting heard. They have to be in control of the small things at their level to feel a certain kind of power. For example, the front liners who are mean to customers do so because they can't shout and scream at their bosses/supervisors for the lousy conditions they are under. They vent it out through their jobs by doing little sabotages, insubordination, and petty quarrels between their peers, etc. You can't focus on the major issues if you're constantly battling minor league problems in your turf. An event is an event, but most organizational vitality issues are processes. So then focus on the process or processes and then you won't ever feel that you have squandered your precious time, energy, and resources on a good-to-have rabbit holes.
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AN IRATE CUSTOMER6/10/2024 Honestly, I was one of those irate customers you see often that are ready to explode. I purchased a basic plan for app to a Gmail functionality. I started using it as soon as possible. I just couldn't see why it didn't work or failed to work. My work and goal for that week was wrecked. The technology that would have helped me be more productive turned out to be a false promise. I tried emailing them but no response for a few days, until I hit the 'refund' email. This particular email was very angry and it shouldn't been that way if the service provider was prompt enough to respond to emails of 'help/assistance/clarifications." Nada. So what can an ordinary customer do if they can't call the office of this company, no response whatsoever after a few emails, and nothing seemed to work. Refund. Lo and behold, they don't offer a refund for a basic plan. Well, if their customer service is flawless and on the mark, that should not have been the case. I bet my hundred Canadian dollars that customers wouldn't be thinking of refund if the service was top-notch, the customer assistance was there every step of the way, and they make it everything easy since it's an SAAP (software as a product) by the way. Customer service is a given. If you're company's not interested in customer service, don't try to create products or services. No matter how great these are, they're worthless if you can't really help a customer navigate the intricacies of the product/service it bought from you and have an overall pleasant experience. There are other competition out there who would be happy to take on new customers for their products and deliver great value at a fraction of a cost. The last thing the customer would like to receive is: Sorry, we don't refund this purchase plan. That to me is pure and simple theft. Who can't be irate with that? |