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I had a conversation with a friend I hadn't seen for a long time. After all the niceties, we talked about the organization where we both became trustees at one point and continued to have strong affinities with it after all those years.
She mentioned something about mission incongruence. Incongruence manifests if there is a misalignment, disharmony, or conflict in mission/goals/objectives. The organization is swimming in two ponds, one in service delivery and the other on in profit-oriented venture where in either one or the other, it is failing miserably.
The question with mission incongruence is-if the organization is suffering from incongruence, then somebody has to stand up and say, this is not working!. I think a lot of organizations are in denial and could not bear to admit that whatever is ailing them is not a matter of execution, but of strategy. The strategy which was once the most sound or the most plausible of all direction, is now ready to be reviewed and reexamined in the light of changes to the organization internally and externally.
When the organization says 'ouch', then what is the remedy? The remedy is not far behind. Usually, it is the combination of creating pragmatic changes to things at the strategic management level and down to the operations and service delivery.
Denial in personal life and in business can be removed when the darkness is lighted, it could no longer afford to be in the dark anymore. This is true in our organizational lives, when one part is examined, there is no excuse not to see what is really going on, the rut, the mold, and the spiders!.
Light in this case are the facts and evidence that comes from observed reality. Take time to observe what is actually going on versus what is believed to be
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Leaders like parents would say "Do what I say, not what I do."
The behavior of the leader will be the litmus test whether he/she will be believed and followed by his/her subordinates.Words don't mean a thing.
While some CEOs have a sort of veneer of respectability over their persona, what matters at the end of the day, is that they are present (not absentee) leader, one that people will follow, believe, and will trust to direct them to a new direction in the organization, and has the interests of the organization at heart.
One of the loyal Marcos henchmen during the martial law was asked by President Marcos to jump out of the building. The henchman said, 'from which floor, sir!" This sounded like a joke but this rings true today.
Loyalty and faith in the leader can come from the relationship that the leaders had forged. It cannot be just about promotions, favors, and any other externalities.
Are you creating and forging real and trust-based relationship with your followers? Have you demonstrated enough integrity, commitment, and above-board excellence that they can trust and believe in you to light the way forward?
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Imagine a balloon. It expands and once it reached its maximum point, it will stop expanding and start exploding.
Rapid, unbridled, uncontrollable growth creates pressures and issues for the organization. Capacity is over-stretched than normal, new needs are required to make it successful. There is a tendency to forsake other boring functions in the organization to service the change which had left a huge demand for management and staff. A huge imbalance threatens order and stability. The management is left to fend for itself to put back a new normal of arrangements. In short, caught with its pants down.
When times are great, they roll and frolic, not making/creating strategies that will outlast the growth in a measured way. There is a tendency to ride on the high wave unaware of the risks and threat, but when the wave disappears leaving the organization unable to sustain the growth. They crash into the shore with battered limbs.
It can be a major capital gain, major project, a business partner that has to be serviced, a new donor with high demands, program scope creep, new acquisition, etc. Anything that has been committed and is eating a major chunk of organizational resources without clear and compelling alignment to the overall business strategy.
This is an unsustainable and non-desirable growth that you don't want to have.
Be careful when you wish for growth. Only with the alignment to strategy can you justify investing in more and more for far greater returns.