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PRESS ZERO FOR INTELLIGENCE
I called the bank one day hoping to speak to a banker about my lack of access to my online account.
I called the toll number and I got these options:
Press 1: For banking hours and locations
Press 2: Credit card questions
Press 3: For loans, insurance
Press 4: for other products
Press 5: for loss of card, etc.
Press 6: For online banking
I pressed 6 I got led to a number of options
Please dial your number
Please dial your birth date followed by a # key
Oopps, sorry I didn't get your number, try again.
I tried again and then the line went dead.
Can we just talk to another sane human being who has a moderate level of intelligence, can understand our frustrations, and can handle our issues adequately?
Enough of these robocalls!
If you're interested to deep dive into your strategy, change, and engagement issues, reach out to me at firstname.lastname@example.org. Don't wait for the perfect time, situation, or budget.
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