• Home
  • The Provocateurs' Nexus
  • About
  • Services
    • Speaking
  • Resources
    • Maiden Frank's Impact Insights
    • Provocateurs not Philanthropists
  • Contact
  • Current Offers
  • Home
  • The Provocateurs' Nexus
  • About
  • Services
    • Speaking
  • Resources
    • Maiden Frank's Impact Insights
    • Provocateurs not Philanthropists
  • Contact
  • Current Offers
  MAIDEN MANZANAL-FRANK, GLOBALSTAKES CONSULTING
{menu}
Maiden Frank's Impact Insights

< Back to Resource

    RSS Feed

    Archives

    February 2023
    January 2023
    December 2022
    November 2022
    October 2022
    September 2022
    August 2022
    July 2022
    June 2022
    May 2022
    April 2022
    March 2022
    February 2022
    January 2022
    December 2021
    November 2021
    October 2021
    September 2021
    August 2021
    July 2021
    June 2021
    May 2021
    April 2021
    March 2021
    February 2021
    January 2021
    December 2020
    November 2020
    October 2020
    September 2020
    August 2020
    July 2020
    June 2020
    May 2020
    April 2020
    March 2020
    February 2020
    January 2020
    December 2019
    November 2019
    October 2019
    September 2019
    August 2019
    July 2019
    June 2019
    May 2019
    April 2019
    March 2019
    February 2019
    January 2019
    December 2018
    November 2018
    October 2018
    September 2018
    August 2018
    July 2018
    June 2018
    May 2018
    April 2018
    March 2018
    February 2018
    December 2017

    Categories

    All
    Accountability
    Capacity Building
    Change
    Collaboration
    Communication
    Community
    Connection
    Creativity
    Crisis
    Effectiveness
    Engagement
    Evolution
    Failures
    Global
    Governance
    Ideas
    Impact
    Innovation
    Inter Cultural Intelligence
    Leadership
    Life's Lessons
    Management
    Marketing
    Perspective
    Risks
    Strategy
    Sustainability
    Transparency

Back to Blog

RESPONSIVENESS WINS BUSINESS

10/22/2020

 
This week has been hectic with moving houses.

We have the Internet Guy and the Propane Guy come yesterday to install our Internet and our heating supply, respectively. Both of these outfits are local and are a phone call away.

They both arrived as promised and installed their systems without any hassle. 

If small businesses operate like this, there's always business even in the context of a crisis, where people had to pay for basic services anyway regardless of whether the economy or the pandemic is surging or not.

The bottom line for marketing effectively and delivering well is responsiveness. 

If you go dead by the middle of the phone call or tell a client all kinds of excuses why your team member is saying something contrary to what you are doing, then, it's no secret that you're not getting your acts together.

Local doesn't mean mediocre. You can be the best outfits and you can quickly respond with more capacity to your clients' needs if you know how to configure their services accordingly, you walk the talk, and be professional. 

Another local outfit of carpet cleaner came in a few weeks ago and did an excellent job! He went beyond his job to get some of the nasty paints on the rug with all the tools that he had. 

A little extra effort can go along. It builds goodwill with clients and help them know that you care enough more than getting the job done and getting paid for it.

It could be another moving day where things fall apart before you even start getting comfortable in the new place. Yesterday went extremely well!

Local businesses, don't underestimate your power. Be a source of reliable, quality, and responsive service. 

Demonstrate that you care!
If you're interested to deep dive into your strategy, change, and engagement issues, reach out to me at engage@globalstakesconsulting.com. Don't wait for the perfect time, situation, or budget.
0 Comments
Read More



Leave a Reply.


​Services

The Provocateurs' Nexus
Keynote, Training, & Facilitation 
Executive Group and Individual Coaching on Leadership, Change, and Strategy
Virtual/In-person Strategy & Change Advisory Support

    MONTHLY E-NEWSLETTER IN YOUR INBOX
    ​Free events, discounts, and insights you can use
    . No spam. 
    ​

Subscribe

Contact     About     Resources

​

​
​©2023 GlobalStakes Consulting
Photos used under Creative Commons from Sue90ca MORE OFF THAN ON, focusonmore.com, classroomcamera, hang_in_there, Rosmarie Voegtli, focusonmore.com, costantino.beretta, Ian Sane, Sue90ca MORE OFF THAN ON, 50,000 photos incl private, wuestenigel, shixart1985, lux.musica.khaos, ACRM-Rehabilitation, Mr.TinMD, orca_bc, focusonmore.com, wwarby, Dean Hochman, wbaiv, bjwhite66212, Renaud Camus, quariesofficial, Hervé S, France, paologmb, FutUndBeidl, wuestenigel, andressolo, vibrant_art, Bennilover, wuestenigel, irio.jyske, wuestenigel, ccPixs.com