A few years ago, I met the Executive Director of a non-profit organization and upon sitting down after being ushered into the room, he told me that he has to leave after 15 minutes. I waited for the meeting for 5 minutes before I can meet him. Apparently, there was a family issue that he needed to attend to.

I asked, "Why did you even book this meeting in the first place?" He answered that he just wanted to meet and maybe ask a few questions.

It turned out that he just wanted to know what I specialize on and how much do I charge which were issues for advanced stage of the conversation. I found out this organization was heavily reliant on a pro bono consultancy that will probably continue in this way as long as possible. Why pay when you can get it for free.

I was out of there in 15 minutes which saved me time and energy to devote to better prospects.

I have always tried to champion taking a closer look at many definitions we find our ourselves and our organizations in constant encounter. As a rule, as a leader, define this very well internally, because the danger lies in the unexamined, ill-suited paradigms like oversized coats that do not fit well with perceived reality.


Disruption- what does disruption mean to your social business, on-purpose organization, or cause-based advocacy? 
Innovation- what does innovation look like, feel like at your level of operation? 
Effectiveness- what drives effectiveness? is this a long-term purposive aim or an operational value?
Impact- whose impact are we talking about here? do they know that you're contributing to that pie? is this measured across the organization? 
Sustainability- what sustainability lens do you subscribe to? are your actions guided by global, local, and community goals?
Success- what success brings about? is this a desirable path or a mini-breakthroughs would be enough? 


Seek out clarity and intentional discussion on these issues on a regular basis. Meanings change as people change and institutions grow.  Your past reviews may not hold more weight now than 5 years ago. It could look very different as you move forward with your short-term plans. 

Every year, we enjoy the agricultural show in our community. A small club of mighty volunteer assemble this event annually with little or no external support but with much passion and dedication. Next year, we heard that there will be no more shows forthcoming.

In-fighting within the club members had stalled any meaningful action. The conflict teared the organization apart.

I heard that politics is the main cause of the conflict. If politics is the culprit, then what can we do? Separate the politics from the real issues. In this case, inclusion issues- how new entrants can join without the barriers imposed by the incumbents? Explore a win-win solution to those who are saying no and those who want to expand the criteria for membership. Negotiation is key. Active listening is a must. Get parties to talk on real issues and stop the personality fights. 

Politics can never be avoided because there's people. If there's people, there's always politics. But politics should not be negative and detrimental. By justifying that politics is it, it sounded like it's unmanageable and completely out of resolution. This is further from the truth and practice. 

As a Rotary Peace Fellows, we study how politics and entrenched perspectives dilute real efforts to genuine peace and reconciliation. Sovereignty, equity, autonomy, justice from past wrongs,  claims to resources, among others are the larger concerns for which violence and conflicts are just mere conduits for action, unfortunately. 

If we only set aside politics and let valid issues become the center of the discussion, we can begin to break down the seemingly intractable positions and let people begin to embrace a more rationale direction.

Politics is that ugly justification for anything that breaks down in organization. Although, sometimes it is really politics for which an executive must separate the chaff from the wheat, most of the time, the real issues are the heart of the matter. 

Discern wisely and then you can decide the best course of action to take.

Implementing much needed change in your organization is not a sprint, it's a marathon. It should not be a slow crawl or should be trapped in an office politics unable to move an inch.

Usually, what happens is that you have a desired outcome for that change. But what you get is the realistic outcome, the difference lies in your execution, obviously. 

You cannot wait for the right tools, apps, research, evaluations, assessments, and agency-wide consultations and town halls. There will be naysayers that will tell you to postpone at a better time, when staff have acclimatized, when the new Board sets a new direction, or when the donors/funders are on-board and their perspectives well-integrated.

You can begin now. It's not going to be a matter of months, maybe years. Each month and each year needs a recalibration. You will know the difference of a calculated change sooner than later. 

Your velocity depends on your mindset, confidence, and the application of the right strategy for the kind of change you're trying to institute. No matter what happens, you will not be where you where 12 months ago. You can always have a break, a pause, a time to recharge and boost-up. But when you stall, you will never get back that momentum. 

It starts with you. So start now, and start smart. 
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You must have heard this from somewhere, that in any change initiatives,  there will always be losers and winners. But this is not as clear-cut as we think this to be. With varying degrees of complexity, everyone can be  in the same page on issues but with different positions approaching solutions.

Problem-centric people try to diagnose the problem and beat it until it's blue in the face. 
Solutions-centric people deny the magnitude of the problem and want to jump straight to solutions.
Radical change leaders want to overthrow the whole organization from bottom to top.
While the incrementalists are taking their sweet time to effect changes.

These are stereotypes and the binary of losers and winners, if you still have that perspective in your organization is very 60s. Champion a win-win approach to any substantial changes in the organization. Yes, there will be groups that will be mostly affected and mitigation should be front-and-centre and not an afterthought. 

I just recently observed a massive transformation in a large organization. When asked, middle managers don't know what's actually going on. The top executives will gladly do a rodeo on each unit/department, taking the most expensive, yet direct route to engagement. What about these middle managers who can act as natural bridge between those at the top and those at the bottom? What about these natural spokespersons and representatives of specific groups, are they engaged in a way that ensures change outcomes are retained in the best way? 

People will believe in the change based on what they see, not on what your Townhall proclaims. 
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In an imperfect world with stifling budget and ever-expanding mandate, you might be tempted to roll your sleeve more and work harder. Before you do that, check all the value and motivation-destroying activities you engage, see instituted, or passed off as necessary. 

1. Bureaucracy. Too much paper-shifting, oversight, approvals. I saw this in my former life as a municipal staff and very draining. 

2. Failure work. Countless rewriting and re-editing, and asking for countless validation. Let's define what's needed and stop repeating the process. 

3. Overreach. It's good to say you're inclusive and highly participatory, but overdoing it, doesn't add to another inch of impact. 

4. Not communicating well. Setting clear expectations and being mindful of interpretations from different stakeholders matter. It's a preventative measure you can start with. 

Ask these questions now in your organization. Reframe the assumptions and received thinking around them. Provoke new ways of doing things. It's your work, it's your life. 

I heard this comment a few years ago, from a supervisor commenting on an employee having "too much fun" outside work, vacations in Mexico and booking up more in the next few months. The supervisor saw a rejuvenated, well-tanned staff beaming with optimism and joie de vivre. What's wrong with that picture?

What this means I conjure is that too much fun outside work means there is misery in the workplace for the supervisor, the staff, and probably within the department. God knows who else is not having fun there.

On the other hand, this statement should be read backwards. Nobody now wants drudgery in work. If you are miserable in your job and continue to stay on for the paycheck, your wasting your life, which has a limit. Statistically speaking, Canadians live up to only a certain age and then life goes downhill. And if you're a slaving as a supervisor, that's not supervision and not management, either. 

For those who are refugees from working in organizations like me, I do not miss this arrangement. I'd rather be doing something that feeds my soul, puts money in my wallet, and lets me sleep good at night. 

The future of work is all about fun, flexibility, and autonomy in the workplace. There is a high degree of challenge and complexity but also independence and the ability to use one's judgement in the interests of the organization. The reason people quit their job is because of their boss not because of the job itself. 
The staff resigned after a few months. No surprise there. 

If you're having too much fun at work, that is a good sign. How much is too much is up to you!

I was in a conversation a few weeks ago for about 15 minutes, the quickest business call I had on Zoom.

When the conversation started to veer away from the unstated and unspoken main agenda, I tried to put it back to where the 'meat' is so both our needs are met by reframing and reorganizing the discussion. 

After 15 minutes, with bluntness allowed, we got through a common understanding and with some laughter. We didn't get to determining a follow-up, but a positive rapport created a desire to talk again. A stranger became a friendly acquaintance. 

The biggest lesson is to reframe a scenario right where you are, when you know it can quickly deteriorate and leave you thinking what just happened. 

Do you know that we can frame everything based on our perception of value? We talked differently with bosses, our peers, our stakeholders, our partners, and investors. The frame becomes the shape that controls the kind of relationship and transaction that comes after, as in building a house or a ship.

Re-framing is essential for busy executives with enough work but limited time for the mundane. Seize the moment, identify your musts, and never feel that you need to subordinate your need. That way, you don't have to repeat the scene in your mind post-mortem.

A few years ago, when I was jumpstarting my practice again, I attended a local community organization's meeting made up of different providers for networking and to get to know the burning issues of the day. One lady questioned my presence and intimated that I might be in a 'wrong meeting' because am in the consulting business. Presumably, she thought that their group should not be a 'target' of my marketing.

Like in  many of professions,  as a professional and a person, we come with many hats. Because I was seen as the 'consultant' ready to take their monies and hard-earned budget, I got an inquisition. But if you come with an open mind, a consultant can be a guide, an expert, another connector, and could be an ardent supporter just like any other individual. I can also write a cheque if I want to!

How come organizations suffer from myopic perspectives and ill-thought actions? Because they insulate themselves from outside voices and perspectives that can actually enrich their work and challenge their assumptions. Within the confines of the comfortable existence, a few of them dare to venture to reach out or be accessed by people marginal to their operational logics. Innovation is relaxing controls and embracing the creative diversities from resources and talent around you. 

Don't be too quick to say no to people from unlikely origins, with backgrounds different from yours just because of the prejudices and biases against/for these people. There is always a treasure hidden behind a job title or a strange name or a weird hairdo. If you dismiss these people arbitrarily, you're literally leaving money on the table. For a non-profit, this attitude is suicidal. 

Be open to possibilities and be surprised with your findings. 

How many organizations in the on-purpose sector are scrambling to get the best member? 

You want the world to know your impact. 
You want the world to see you've made these dents and about to accomplish more.
You are innovative and leading the way for others. 
You need great members. 

A newly minted organization is asking itself what is the best positioning in a world where competition for belonging, attention, and value is high and unyielding. When talented people are redesigning their lives versus to fit and to belong to just anything. When time outside work and family is precariously limited.

To get the best you need to be the most differentiated or at least try to be. 
Ask yourself, what's the driving force behind your differentiation?  
Don't just be different from the mold, create a new paradigm. 
Ask them, what affiliation would best meet their needs?
Don't just provide the obvious and standard. Raise the bar. 
Educate the public. Educate your network. Educate your team. 

If what you want to be doesn't excite or scare you. Rinse and repeat.